Telephone-related issues topped the list of consumer complaints in 2005 to the state attorney general in Missouri. No surprise. I have said that SBC has got the worst customer service system around. And you have to wait forever on different menu options in order to get to talk to a human being. I hate being told by a recording that I should wait on the line because i am a valued customer. If I was so valued, I wouldn't be waiting. Billing problems, unauthorized service charges and long distance providers switching without consent of user are the top three issues with telephone services. Can you hear me now? Granted, the report didn't specify SBC, but clearly they have to be at the top of the complaint list. I know I have a complaint to add every time I try and communicate with them.
The No. 2 consumer complaint was spam in the fax machine in the form of unsolicited faxes. No. 3 was issues with home repair and remodeling. No 4 was financing. Of, course, we already know the banks are never wrong so the error has to be ours. But is is OK to complain about it. No 5 is travel scams. No 6 is automotive repair and warranty. How many times does a repair end up costing more than estimated? Never according to them. They just find other problems along the way and have to ad them to that original bill. They know how to work the system. No 7 is auto sales, odometer, title and towing. Since I don't think that making payments on a car is always the best way to spend money, I would deal with used car dealers. And there are a lot of dishonest ones in that field. But, there are some good. Gasoline prices came in at No. 8. I would have thought that would have come in higher, but we are a nation that lives in that car, so we will be accepting of most prices and increases even if we complain. No 9 is credit issues. And coming in at No 10 was debt collectors, of which, I think most are the scum of the earth. I don't have any calling me now because I think I am pretty clear, but I remember the day. I have suspected there is a class on "how to be a non-human" and most debt collectors are required to take it.
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